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  1. Vocol.ai Customer Service
  2. Frequently Asked Question

Frequently Asked Question

Point related and Function related

Point Related

  • My V-points have run out, how can I purchase more V-points?
  • Should I subscribe to V-Pool or purchase V-points?
  • My file is 65 minutes long. How many V-points would it cost to generate a transcript?

Function Related

  • The upload button on the app doesn’t work
  • How do I go through the process of phone verification?
  • I am dissatisfied with the AI Power summary. Can it be regenerated?
  • Can I change the language of the AI Power generation?
  • What should I do if there are errors in the generated transcript?
  • Why is the same speaker segmented into multiple parts?
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